Delivery Policy

Our Guarantee

Delivery Policy

Substitution Policy

Taxes & Pricing

Our Guarantee

Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

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Delivery Policy

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Same Day Delivery: If you order before 5:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 3:00 pm for same-day delivery. For same day service on Saturday and Sunday, please order by 3:00 pm.

Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.

Hospitals: Our dedication goes beyond just delivery; it's about conveying hope, encouragement, and heartfelt sentiments to those facing health challenges, their families, and the incredible healthcare teams. Eternity Flowers is committed to being a part of the healing journey, bringing a little bit of beauty and brightness into the lives of those within these institutions.

Central Houston

• Houston Methodist
• St. Joseph Medical Center
• HCA Houston Healthcare Medical Center
• Quentin Mease Community Hospital
• Harris Health Ben Taub Hospital
• Houston Methodist Eye Associates
• Houston Methodist Research Institute
• Baylor College of Medicine Lester and Sue Smith Breast Center
• Bone & Joint Clinic of Houston
• Center for ENT
• CHI St. Luke's Health–Baylor St. Luke's Medical Center–Texas Medical Center
• Memorial Hermann Medical Group Texas Medical Center Internal Medicine & Endocrinology
• Methodist Debakey Heart and Vascular Center
• The O’Quinn Medical Tower at St. Luke’s
• TIRR Memorial Hermann
• University Of Texas Health And Science
• Biomat USA

Pediatric Care

• Texas Children's Hospital
• Texas Children's Hospital - Abercrombie Building
• Texas Children's Heart Center
• Children's Memorial Hermann Hospital - Pediatric Dialysis

Specialty Hospitals

• Texas Orthopedic Hospital
• The Fetal Center at Children's Memorial Hermann
• Kindred Hospital Houston Medical Center
• Encompass Health Rehabilitation Hospital of Cypress

Urgent and Emergency Care

• MedSpring Urgent Care - Midtown
• SignatureCare Emergency Center: Emergency Room
• Cypress Creek Emergency Room, PLLC

Northwest Houston and Surrounding Areas

• HCA Houston Healthcare Northwest
• Northwest Community Health Center
• Cypress Creek Hospital
• DaVita Houston Kidney Center Cypress Station
• Kindred Hospital Spring
• Providence Hospital Of North Houston Llc

Conroe and North

• Aspire Behavioral Health Hospital Conroe
• Cornerstone Hospital Conroe
• DaVita Conroe Dialysis Center
• HCA Houston Healthcare Conroe
• Parkside Surgery Center

Humble and Northeast Houston

• Encompass Health Rehabilitation Hospital of Humble
• Kindred Rehabilitation Hospital Northeast Houston
• Memorial Hermann Northeast Hospital
• Vital Heart & Vein
• Vital Heart & Vein - Humble

Kingwood Area

• DaVita Kingwood Dialysis Center
• HCA Houston Healthcare Kingwood
• Humble Kindred Hospital
• Kingwood Medical Center Pediatric Emergency Room
• MedSpring Urgent Care - Kingwood

Tomball and Magnolia Area

• DaVita Tomball Dialysis Center
• HCA Houston Healthcare Tomball
• Kindred Hospital Tomball
• Tomball Regional Medical Center Wound Care
• Affinity Emergency Center at Magnolia

The Woodlands and Spring

• CHI St. Luke's Health–Springwoods Village Hospital
• The Woodlands Specialty Hospital
• Lake Area Imaging
• Lake Area Pediatrics

Cypress and West Houston

• Memorial Hermann Cypress Hospital
• North Cypress: Emergency Room - Fairfield
• DaVita Cypress Fairfield Dialysis
• Cypress Cardiology PA
• Excel Urgent Care

Pearland and South Houston

• DaVita Pearland Dialysis

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.

Local Cemeteries & Funeral Homes:

• Davis Greenlawn Funeral Chapels & Cemetery: A serene final resting place offering compassionate services and beautiful grounds.
• Forest Park East Funeral Home and Cemetery: Known for its peaceful environment and professional care.
• Rosewood Funeral Home & Cemetery: A place of solace and remembrance, offering a wide range of funeral services.
• George Tennant Jr Attorney & Ralph T Hull: Legal professionals providing estate and funeral planning advice.
• Keffer, John & Klein Memorial Parks Mausoleum: Esteemed for their dignified memorials and serene landscapes.
• Resthaven Memorial Gardens & Veterans Funeral Services: Honoring veterans with respect and remembrance.
• Praying Hands Mortuary & Pruitt & Pruitt Funeral Home: Family-owned businesses known for their compassionate care.
• Barkley Mortuary & Bill Clair Family Mortuaries: Offering personalized funeral services and caring support.
• Fondel Memorial Chapel & Midtown Funeral: Community-centered services focusing on personal touches.
• Pruitt Pruitt J Funeral & Rodney F Byrd Funeral Directors: Distinguished for their dedicated care and professional services.
• Twin Wood Mortuary & McConaty Associates Inc: Providing a comforting presence and meticulous arrangements.
• Carnes Funeral Home & Hyde Park Funeral Directors: Specialists in creating meaningful memorials for loved ones.
• Earthman Family Funeral Directors & Generations Services: A legacy of care, offering modern and traditional funeral services.
• Houston Pre-Need Funeral & Memorial Park Vision: Forward-thinking services focused on pre-planning and personalization.
• Heights Funeral Home & Magnolia Cemetery Corp: Historic sites offering timeless memorials and elegant services.
• Historic Hollywood Cemetery & Holy Cross Cemetery: Landmarks of remembrance, celebrating lives with dignity.
• International Embalming Svc & Lemarcus Dixon Funeral Home: Experts in care and preservation, ensuring respectful farewells.
• Brookside Funeral Home & Onefivetwotwo Glen Abbey: Premier services and beautiful settings for memorials.
• Houston Embalming Svc & Matthew P Dimiceli: Specialized services ensuring dignified and respectful arrangements.
• Memorial Portraits & Pat H. Foley & Company: Crafting lasting tributes to honor and remember loved ones.
• Rose Monument Company & Sci (Service Corporation International): Leaders in memorialization, offering a broad range of services.
• Clarence Lewis Undertaking Co. & Funeraria Del Angel: Trusted names in funeral services, providing heartfelt farewells.
• Harden Funeral Services Inc. & Earthman Hunters Creek Funeral Home: Excellence in service, offering peaceful and personalized memorials.
• Tribute Direct & Woodlawn Garden of Memories: Modern services and serene resting places for cherished memories.
• Kashmere Gardens Funeral Home & Pryority Mortuary Svc: Community-focused providers offering compassionate support.
• Eileen Hohlt Miggins & Evergreen Memorial Park: Ensuring every detail is handled with care and reverence.
• Fulshear Cemetery Assoc. & Caswell Insurance: Supporting families with thoughtful planning and insurance services.
• Paradise South Mortuary Svc & Kotrba Rachel N: Dedicated to easing the burden during difficult times with professional care.
• Respect Of Life Funeral Home & South Houston Funeral Home: Committed to honoring lives with dignity and respect.
• Jammie Pruitt Funeral Home & Evangeline Memorial Clinic: Offering a combination of medical and memorial services.
• Aldine Funeral Chapel & Catholic Cemetery: Providing spiritual and compassionate care for final farewells.
• American Heritage Funeral Home & Cremations by Vfs: Blending tradition with modern services for meaningful memorials.
• Advantage Containers & Brookside Memorial Park: Innovative solutions and serene landscapes for remembrance.
• Morales Cemetery & Santa Teresa Cemetery: Cultural heritage sites offering a connection to community and legacy.
• Serenity Innovations & Service Corporation International (Sci): Leading with innovation and care in funeral and cemetery services.
• Doug Rawlings CPA & Fairbanks Cemetery Assn: Financial and community services supporting families in planning.
• Taylor Family Society & Earthman Resthaven Cemetery and Funeral Home: Family-focused services and eternal resting places of peace.
• Gleannloch Funeral Experience & Brookside Funeral Home - Champions: Modern facilities offering personalized and dignified services.
• Calvary Hill Funeral Home and Cemetery & Cavazos Funeral Home: Sacred grounds and compassionate care for all families.
• Guardian Angel Funeral Home & George H Lewis & Sons Funeral: Ensuring every life is celebrated with honor and grace.
• Memorial Pre-Care Inc. & Frazier Mitchell Funeral Service: Pre-planning experts and caring support during times of loss.
• Canon Mathis Cemetery & Cashner Funeral Home: Trusted names in the community, providing respectful services.
• Forest Park Funeral Homes & Garden Park Perpetual Care Cemetery: Premier services set in beautiful, tranquil gardens.
• Imperial Cemetery Svc & Mausoleum of the Cross: Specializing in dignified mausoleum and cemetery services.
• Willis Cemetery Association & Metcalf Funeral Directors: Offering a range of services from traditional to contemporary memorials.
• Forest Park The Woodlands Funeral Home & Cemetery & Smith Memorial Park: Elegance and care in every service, honoring each life uniquely.
• Calvary Hill Funeral Home & Cemetery & Brookside Funeral Home & Memorial Park: Providing comfort and care with exceptional memorial services.
• Darst Funeral Home & Flowers Of Kingwood: Unique services and floral tributes, crafting memorable farewells.
• Kingwood Funeral Home & Peaceful Creations: Personalized services and creative memorials, celebrating each life.
• Air Burial Services & Santellana Construction Co.: Innovative and traditional services, meeting every family’s needs.
• 800 Cremate Inc & Klein Memorial Park: Simplified options and serene resting places for lasting memories.
• Jones Funeral Containers & Floral Designer Flower Shop: Offering quality and care in every aspect of funeral planning.
• North Woods & Vankampen: Dedicated to providing a peaceful environment and professional services.
• Forest Park Lawndale Funeral Home & Cemetery & Java Land Corps: Tradition and innovation, honoring legacies with dignity.
• Carmen Nelson Bostick Cemetery & Klein Memorial Park Mausoleum Inc: Heritage sites offering a connection to history and remembrance.
• Angelus Mortuary Svc & Simplicity Cremation Company: Focused on simplicity and respect, ensuring a dignified farewell.
• Forest Park Funeral Homes & The Woodlands Cemetery: Excellence in service, offering a peaceful final resting place.
• Booker Resources & Lasting Expressions: Resources and tributes designed to celebrate and remember lives beautifully.
• Pixley Funeral Home Davis Chapel & Glendale Cemetery Assn: Historic and respected, providing care and memorial services.
• Earthman Bellaire Funeral Home & Levy Funeral Directors: Renowned for their compassionate services and attention to detail.
• Stems in Bloom & Carmen Nelson Bostic Cemetery: Floral tributes and historic resting places, honoring memories.
• Canon Funeral Home & Corl's Family Funeral Home: Family services rooted in tradition, offering comfort and support.
• Family Funeral Care & Paradise Cemeteries: Personalized care and serene settings for final farewells.
• Resurrection Cemetery & South Memorial Park: Spaces of reflection and remembrance, dedicated to honoring lives.

Banner Funeral Arrangements: Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

Weekend Delivery Policy: If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Eternity Flowers US is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (281) 940-9493.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Eternity Flowers US cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

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Taxes & Pricing

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• Sales tax will be displayed in the checkout if applicable.
• Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

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Substitution Policy

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Fresh Flowers: At Eternity Flowers US we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

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